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The tactics used by some telephone cold callers can sometimes leave you bewildered or pressured into buying things you neither want or need, but there are ways to get the upper hand, advises Consumer Direct East Midlands.
Last year, the government advice service received over 1,000 complaints in the East Midlands about unsolicited telephone sales calls, with a total of 15,000 nationally. The highest number concerned mobile phone contract sales, but the service also received complaints about timeshare, insurance, double glazing and home improvement sellers.
Sara Barry, Manager for Consumer Direct East Midlands said: “Cold calling isn't against the law, but callers can sometimes ring at the most inconvenient times and if you're caught out you can agree to things you later regret. The good news is that you often have cancellation rights so it's worth checking where you stand.”
Consumer Direct East Midlands has put together the following list of tips for dealing with telephone sales calls:
• If you want to reduce the number of cold calls that you receive, consider registering with the Telephone Preference Service by calling 0845 070 0707 or visiting the website at www.tpsonline.org.uk
• Be wary of agreeing to contracts over the phone. If you are interested in the offer, ask for details to be sent to you so you can consider them in your own time.
• If you don't know who you're dealing with, never divulge any financial or personal details.
• If you do agree to a contract, make sure you keep a record of who you are dealing with and how to get hold of them. Ask for a name, phone number, address and written confirmation.
• If you agree to a contract you later regret, you will generally have seven days after you receive written confirmation to cancel. If you don't receive this confirmation in writing, you may have up to three months.
For further information on your rights call Consumer Direct East Midlands on 08454 04 05 06 or visit www.consumerdirect.gov.uk
Further Information
• Number of calls to Consumer Direct East Midlands about unsolicited telephone sales calls in 2007 by county:
Derbyshire - 241
Leicestershire & Rutland – 202
Lincolnshire – 204
Northamptonshire – 145
Nottinghamshire – 228
• Consumer Direct is a telephone and online consumer advice service funded by government and managed by the Office of Fair Trading. It operates in partnership with Local Authority Trading Standards Services to offer consumers clear, practical and impartial advice and information.
• Consumer Direct has around 350 trained advisors in 11 contact centres across England, Wales and Scotland.
• The information and advice helpline is available on a single national telephone number - 08454 04 05 06 from 0800 – 1830 Monday to Friday, and 0900 – 1300 Saturday, excluding bank holidays and public holidays.
• A Welsh-speaking Consumer Direct service is available on 08454 04 05 05. Minicom users should call 08451 28 13 84.
• Calls to the Consumer Direct 0845 numbers are charged at no more than four pence per minute from a BT landline. Call charges from other landline providers or mobile phones may vary. Please check the rate with your phone service provider.
• Northern Ireland has its own service called ConsumerLine (available on 08456 00 62 62) which is similar to Consumer Direct.
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