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Consumer Direct East Midlands, the government-backed consumer helpline, celebrates reaching its three year milestone this week as the advice service reveals it has helped 350,000 consumers in the region.
In the three years since Consumer Direct East Midlands launched, over 78,000 calls have been from Leicestershire consumers, wanting information on their rights and to complain about scams, rogue traders and all kinds of consumer issues.
The Consumer Direct East Midlands team of 27 Advisors has clocked up around 56,000 hours on the phone, advising the region’s consumers and helping them save time, money and stress in getting their consumer problems resolved. Each month the service responds to an average of 9,500 calls and over 300 emails.
A recent survey showed that of those who successfully resolved their complaint after contacting Consumer Direct, over half saved more than £100 per person through refunds, repairs and replacements with nine per cent saving more than £1000. In the last year, Consumer Direct has helped East Midland’s consumers save an estimated £6 million.
Sara Barry, Consumer Direct East Midlands Manager said: “In three years Consumer Direct East Midlands has been able to help thousands of people experiencing all kinds of problems with shops and traders. By providing access to clear, practical advice, Consumer Direct gives people the confidence to exercise their rights and get a fair deal for themselves.”
“From calls to Consumer Direct East Midlands, we have a much clearer picture of the consumer issues that are affecting people right across the region, from problems with mobile phone contracts to home improvements and cars.”
David Bull Head of Leicestershire County Council Trading Standards said “Consumer Direct has brought real benefits to consumers in Leicestershire. It really does pay to give Consumer Direct a call if you have a problem with goods or services you have bought, if you want advice before you buy, or if you want to report a rogue trader. We work closely with Consumer Direct, and calls help Trading Standards to get a good picture of trading practices that are causing problems, enabling us to tackle rogue traders, focus on advice and assistance to legitimate local businesses, and assist consumers who are more vulnerable.”
Consumer Direct acts as the frontline for Trading Standards, taking reports of rogue trading, providing initial advice and giving people the tools to resolve their problem themselves. This enables Trading Standards to focus on dealing with the most serious issues and carrying out targeted enforcement activity.
Latest News
‘Pants and politics’ on offer at historic theatre venue | |
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![]() | Adults & Communities8 February 2012Pants and politics on offer at historic theatre venueA look back at three hundred years of underwear, and a screening of Oscar winning movie Milk combine for a special event at Snibston Discovery Museums Century Theatre. The evening, which is part of Lesbian, Gay, Bisexual and Trans (LGBT) History Month includes a private viewing of the Support and Seduction underwear exhibition, including an introduction from the curator.... 08 Feb 2012 ‘Pants and politics’ on offer at historic theatre venue |
Discover A Brief History of Mens Underwear at Snibston | |
![]() | Adults & Communities7 February 2012Discover A Brief History of Mens Underwear at SnibstonA talk on an intimate and unusual subject can be heard at Snibston Discovery Museum on Saturday. Entitled A Brief History of Mens Underwear it is part of a series of Meet the Expert Talks in the Fashion Gallery at Snibston.... 07 Feb 2012 Discover A Brief History of Mens Underwear at Snibston |
Transport funding bid considered | |
![]() | Cabinet Office3 February 2012Transport funding bid consideredLeicestershire County Council is preparing to submit a bid for 4. 5m to improve sustainable transport in and around Loughborough and Coalville.... 03 Feb 2012 Transport funding bid considered |
New names for care homes | |
![]() | Adults & Communities3 February 2012New names for care homesNine county council care homes will have new names when they transfer to Leicestershire County Care Ltd in the next few weeks. The transfer will save the council 1 million per year, while retaining places for existing residents, safeguarding the jobs of existing staff and enabling improvements such as en-suite facilities.... 03 Feb 2012 New names for care homes |
Spring in the step of The Century Theatre with dance double bill | |
![]() | Adults & Communities31 January 2012Spring in the step of The Century Theatre with dance double billThe Century Theatres spring 2012 programme leaps into action with an exciting double bill of contemporary dance presented by regional dance agency Dance4. The event on Wednesday February 8th marks the theatres first programme of professional dance and heralds a new partnership between the theatre and Dance4.... 31 Jan 2012 Spring in the step of The Century Theatre with dance double bill |
Related News
How to Complain | |
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![]() | One in three people think complaining isn't worth the effort according to a recent survey, but how you complain can increase your chance of success says government advice service Consumer Direct East Midlands.... 02 Apr 2008 How to Complain |
Rogue Traders | |
![]() | Following an increase in calls about rogue traders this summer Consumer Direct East Midlands is warning residents to be on their guard against traders who cold call offering to carry out property repairs.... 23 Aug 2008 Rogue Traders |
Consumers Warned | |
![]() | Stories of botched building work can make finding reliable traders a worry but there are ways of increasing your chances of success... 22 May 2008 Consumers Warned |
Consumers Direct | |
![]() | As thousands prepare to jet off for some half term sun before oil prices make air travel the luxury of the rich elite, Consumer Direct East Midlands is advising people what to do should their holiday not quite match the brochure. ... 24 May 2008 Consumers Direct |
DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR | |
![]() | The tactics used by some telephone cold callers can sometimes leave you bewildered or pressured into buying things you neither want or need, but there are ways to get the upper hand, advises Consumer Direct East Midlands.... 16 Apr 2008 DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR |
Relevant News
How to Complain | |
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![]() | One in three people think complaining isn't worth the effort according to a recent survey, but how you complain can increase your chance of success says government advice service Consumer Direct East Midlands.... 02 Apr 2008 How to Complain |
Loughborough trio to fly the flag for Britain at international arts festival | |
![]() | Three graduates from Loughborough University School of Art and Design will be jetting off to Italy in May to take part in a prestigious international arts festival.... 11 Apr 2008 Loughborough trio to fly the flag for Britain at international arts festival |
DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR | |
![]() | The tactics used by some telephone cold callers can sometimes leave you bewildered or pressured into buying things you neither want or need, but there are ways to get the upper hand, advises Consumer Direct East Midlands.... 16 Apr 2008 DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR |
Consumer Direct East Midlands | |
![]() | Consumer Direct East Midlands received more than 1,600 complaints about builders, plumbers, electricians, decorators and other home improvement traders in the first three months of this year totalling almost 5 million.... 22 Apr 2008 Consumer Direct East Midlands |
CHILDMINDERS TARGETED BY SCAM | |
![]() | Childminders are being targeted by an email asking them to look after American children. Trading Standards have told inLoughborough: "We have seen two emails that are purported to be written by different people, but both messages are almost identical.... 08 May 2008 CHILDMINDERS TARGETED BY SCAM |
Most Read News (today)
Vehicle damaged in Coalville | |
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![]() | Vehicle damaged in CoalvillePolice are appealing for witnesses after a car parked outside an address on Bridge Road in Coalville was damaged. The incident happened sometime between 1am and 8.... 30 Nov 2009 Vehicle damaged in Coalville |
Plea for photographs for miners' gala | |
![]() | Snibston is appealing for memorabilia to contribute to its miners gala event in September. The gala, a traditional-style celebration of mining life, will feature some of the attractions that made a miners gala the highlight of the mining community s year, including a horticultural competition and a display of memorabilia.... 07 Aug 2008 Plea for photographs for miners' gala |
China Earthquake | |
![]() | Leading Leicestershire figures are pulling together to offer vital support to the people of Sichuan in China.... 14 May 2008 China Earthquake |
Keep up-to-date at Coalville meeting | |
![]() | Chief Executive's 3 March 2009 Keep up-to-date at Coalville meeting Coalville residents can keep their finger on the pulse of local issues at an interactive meeting. At Coalville Community Forum next week, people can hear from NHS County and Rutland who will be outlining their plans for the coming year and talking about changes to community health.... 02 Apr 2009 Keep up-to-date at Coalville meeting |
Give nappies a 'real' chance | |
![]() | Highways, Transportation & Waste Management 21 April 2009 Give nappies a 'real' chance - photo opportunity - A new campaign is highlighting that by the time a baby is potty trained, they could have used 6,000 nappies. By turning away from disposables and making the change to real nappies, not only will people reduce the amount of waste going to landfill but they could also save up to 700.... 23 Apr 2009 Give nappies a 'real' chance |
Most Read News (this month)
Dog stolen from kennel in Coalville | |
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![]() | Dog stolen from kennel in CoalvillePolice are appealing for information about the current whereabouts of a stolen dog that was taken from his home in Coalville last week. The incident happened sometime between 7.... 24 Jan 2012 Dog stolen from kennel in Coalville |
Burglary at a house in Bridge Road, Coalville this morning (Monday January 30) | |
![]() | Burglary at a house in Bridge Road, Coalville this morning (Monday January 30)Officers investigating a burglary during the early hours of this morning (Monday January 30) are appealing for public help. The incident took place at about 2.... 30 Jan 2012 Burglary at a house in Bridge Road, Coalville this morning (Monday January 30) |
New names for care homes | |
![]() | Adults & Communities3 February 2012New names for care homesNine county council care homes will have new names when they transfer to Leicestershire County Care Ltd in the next few weeks. The transfer will save the council 1 million per year, while retaining places for existing residents, safeguarding the jobs of existing staff and enabling improvements such as en-suite facilities.... 03 Feb 2012 New names for care homes |
Spring in the step of The Century Theatre with dance double bill | |
![]() | Adults & Communities31 January 2012Spring in the step of The Century Theatre with dance double billThe Century Theatres spring 2012 programme leaps into action with an exciting double bill of contemporary dance presented by regional dance agency Dance4. The event on Wednesday February 8th marks the theatres first programme of professional dance and heralds a new partnership between the theatre and Dance4.... 31 Jan 2012 Spring in the step of The Century Theatre with dance double bill |
Transport funding bid considered | |
![]() | Cabinet Office3 February 2012Transport funding bid consideredLeicestershire County Council is preparing to submit a bid for 4. 5m to improve sustainable transport in and around Loughborough and Coalville.... 03 Feb 2012 Transport funding bid considered |
Most Read News (alltime)
Vehicle damaged in Coalville | |
|---|---|
![]() | Vehicle damaged in CoalvillePolice are appealing for witnesses after a car parked outside an address on Bridge Road in Coalville was damaged. The incident happened sometime between 1am and 8.... 30 Nov 2009 Vehicle damaged in Coalville |
Plea for photographs for miners' gala | |
![]() | Snibston is appealing for memorabilia to contribute to its miners gala event in September. The gala, a traditional-style celebration of mining life, will feature some of the attractions that made a miners gala the highlight of the mining community s year, including a horticultural competition and a display of memorabilia.... 07 Aug 2008 Plea for photographs for miners' gala |
China Earthquake | |
![]() | Leading Leicestershire figures are pulling together to offer vital support to the people of Sichuan in China.... 14 May 2008 China Earthquake |
Keep up-to-date at Coalville meeting | |
![]() | Chief Executive's 3 March 2009 Keep up-to-date at Coalville meeting Coalville residents can keep their finger on the pulse of local issues at an interactive meeting. At Coalville Community Forum next week, people can hear from NHS County and Rutland who will be outlining their plans for the coming year and talking about changes to community health.... 02 Apr 2009 Keep up-to-date at Coalville meeting |
Give nappies a 'real' chance | |
![]() | Highways, Transportation & Waste Management 21 April 2009 Give nappies a 'real' chance - photo opportunity - A new campaign is highlighting that by the time a baby is potty trained, they could have used 6,000 nappies. By turning away from disposables and making the change to real nappies, not only will people reduce the amount of waste going to landfill but they could also save up to 700.... 23 Apr 2009 Give nappies a 'real' chance |


